Privacy Policy

Last Updated: 8 August 2026

This Privacy Policy explains how Ascend1 Pty Ltd (“Ascend1”, “we”, “our”, or “us”) collects, uses, stores and discloses personal information when you use our website located at https://ascend1.com.au (the “Website”).

Ascend1 is committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Contact Details

Ascend1 Pty Ltd is responsible for the personal information collected through this Website.

For any questions about this Privacy Policy, requests relating to your personal information, or privacy complaints, please contact us:

Ascend1 Pty Ltd

Email: connect@ascend1.com.au

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2. Types of Personal Information We Collect

Depending on your interaction with the Website, we may collect the following personal information:

• name and surname;
• email address;
• telephone number;
• company name;
• job title or business role;
• information provided through contact forms, enquiries, applications or correspondence;
• information relating to your business objectives, operational requirements, professional experience, or service needs;
• technical information such as IP address, browser type, operating system, device information, pages visited, timestamps and website usage data; and
• any other information that you voluntarily provide to us.

Ascend1 does not intentionally request sensitive information unless it is reasonably necessary for the provision of our services. Please do not provide sensitive personal information unless specifically requested by us through an approved and secure method.

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3. Why We Collect Personal Information

We may collect, use and disclose personal information for the following purposes:

• responding to enquiries and requests submitted through the Website;
• assessing potential client relationships and business opportunities;
• providing information about our services;
• communicating with prospective and existing clients;
• delivering and improving our services;
• maintaining internal business records;
• ensuring the security and proper operation of the Website;
• preventing fraud, misuse and unauthorised activities;
• complying with legal, regulatory and contractual obligations; and
• protecting our legal rights and interests.

Submitting information through this Website does not establish a contractual, fiduciary, advisory, employment or client relationship with Ascend1 unless expressly agreed in writing.

Any preliminary information, discussions or assessments provided by Ascend1 are for general informational purposes only and do not constitute legal, financial, regulatory, tax, business or professional advice.

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4. How We Collect and Use Personal Information

We collect personal information directly from you when you:

• complete a contact form;
• subscribe to communications;
• contact us by email, telephone or other methods;
• engage with our services;
• provide information during meetings or consultation processes; or
• interact with our Website.

We may also collect technical information automatically through cookies, analytics tools and similar technologies.

Where required by law, we will obtain your consent before collecting, using or disclosing personal information.

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5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• employees, contractors and authorised representatives of Ascend1;
• professional advisers, including legal, accounting and compliance advisers;
• technology, hosting, cloud storage and IT service providers;
• marketing and communication service providers;
• government agencies, regulators, law enforcement authorities or courts where required by law; and
• other parties where you have authorised us to do so.

We do not sell personal information to third parties.

Where service providers are located overseas, we take reasonable steps to ensure personal information is handled in a manner consistent with applicable Australian privacy laws.

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6. Website Operations and Enquiries

When you submit an enquiry through the Website, we use the information you provide to:

• assess your enquiry;
• determine whether our services may be suitable for your needs;
• communicate with you regarding potential opportunities;
• maintain records of communications and business interactions; and
• support the delivery and administration of our services.

We do not publicly display personal contact information submitted through our Website unless authorised by the individual concerned.

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7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, accounting, regulatory and business requirements.

Generally, enquiry-related information may be retained for up to three (3) years following the last meaningful contact, unless a longer retention period is required or permitted by law.

Information may be retained for longer periods where necessary to establish, exercise or defend legal claims.

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8. Cookies and Analytics

Our Website may use cookies, analytics services and similar technologies to:

• ensure proper Website functionality;
• analyse Website traffic and performance;
• improve user experience;
• understand how visitors interact with the Website; and
• support Website security.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by law, we will seek your consent before using non-essential cookies.

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9. Access, Correction and Privacy Rights

Subject to applicable Australian privacy laws, you may request:

• access to personal information we hold about you;
• correction of inaccurate, incomplete or outdated personal information;
• updates to your personal information;
• information about how your personal information has been handled; and
• removal of your personal information where appropriate and permitted by law.

You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our communications or by contacting us directly.

To exercise these rights, please contact:

Email: connect@ascend1.com.au

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10. Privacy Complaints

If you believe we have mishandled your personal information, you may submit a complaint to us using the contact details above.

We will investigate complaints and seek to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC) 
Website: https://www.oaic.gov.au

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11. Security of Personal Information

Ascend1 takes reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While we implement safeguards designed to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. By using the Website, you acknowledge that transmission of information via the internet carries inherent risks.

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12. Third-Party Websites

The Website may contain links to third-party websites or services.

Ascend1 is not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or Website functionality.

Any updated version will be published on the Website and will take effect from the date shown at the top of this Privacy Policy.

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14. Limitation of Responsibility

The Website is provided for informational and business development purposes. Ascend1 does not guarantee the availability, accuracy, completeness or suitability of information provided through the Website.

Ascend1 is not responsible for the acts, omissions, representations or conduct of third parties, including service providers, business contacts, contractors or other parties introduced through the Website or related communications.

Use of the Website and submission of enquiries is at your own risk and subject to applicable law.